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We help pioneering SMEs to innovate and enhance efficiency

UK based agency delivering custom-made software solutions that save you time & money.
Kat Haladus - Project Manager
SourceCodeStudio team working in the studio

Expert Software Support


Keeping your business up and running is crucial to your success. Our team of friendly software experts is here to help you achieve just that. With our cost-effective packages, we can maintain or improve your software to meet your specific business needs.

Our dedicated client portal allows you to easily log a ticket and rest assured that your business is getting the attention it deserves. Our support packages cover everything from fixing bugs and resolving queries to developing new features and code updates.

By relying on us, you can focus on what you do best – keeping your customers satisfied. We’ll handle the rest and ensure that your business runs smoothly without any unnecessary downtime.


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Hands-on software support tailored to meet your business needs


Microsoft Full Stack Specialists

Our team are specialists at supporting Microsoft full stack software, so you can trust we have you covered from our UK based studio in Bury St. Edmunds, Suffolk.


Dedicated Client Portal

Using our dedicated client portal you can log your ticket, sit back, and relax knowing your business is getting the attention it deserves.


Protect your Business

All our support packages come with high priority business continuity support to keep your business safe from downtime.


Regular Software Insights

By monitoring your database size, error logs, security warnings and more we can provide software consultancy to help you plan your next steps.


Security Monitoring

We monitor your software, so you know your business is safe, secure, and always running smoothly for your clients.

How can we help?

Our friendly team are available to help you begin your new project.

Get in Contact

The SourceCodeStudio Team

Start your journey with SourceCodeStudio


Through experience of working with businesses of all sizes, SourceCodeStudio are a partner you can trust with your business and navigating your daily challenges. All our software support packages allow your business to utilise our team in the event of an emergency to maintain business continuity of your software preventing costly downtime.


We are a friendly team that will speak to you in plain English and will see your request through from start to resolution. Our software support packages are tailored to tackle your current needs and are flexible enough to grow as they develop, allowing you to keep your focus on your business.


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Happy clients, exceptional projects

Blakeney Garage Logo

Adi Venni

Having successfully used SourceCodeStudio for a variety of websites over the best part of a decade they were the obvious choice when we needed a new website for Blakeney Garage. They have done an incredible job and given us exactly the website we needed – somehow working out what we wanted when we weren’t that clear ourselves. They have done this with minimal input from us and have managed to meet some very challenging deadlines.

Parcel Safeplace Logo

Dustin Fjeld

The project was integral to our business’s future success and growth. We required both a mobile app and a web application that could integrate to a high level. We are very pleased with the service and final product. SourceCodeStudio is a trusted partner that understands our needs and then exceeds them.

JEB Technologies Limited Logo

Katherine Thompson

With our existing website, we were struggling to make our online presence reflect our change in direction as a company and all of the new projects we were working on. SourceCodeStudio has built us an incredibly professional website that gives off exactly the impression we were looking for. They have also provided us with all the tools and training we need to keep it up to date and relevant to the industries we are dealing in.

Datalan Logo

Keith Yearsley

We approached SourceCodeStudio for a new website with hosting and support. We are really pleased with the new site, and we have seen a notable increase in traffic. We are also repeatedly happy with the continued support we receive from the team.

How can we help?

Our friendly team are available to help you begin your new project.

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Contact Information

Please fill out the form and one of our team will get back to you or use the contact details below.

30 Minute Meeting

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Enquire Today

    +Can I import my existing data?

    Yes, we can! We can import existing data as long as it is possible to create and export that is compatible or convertible. This means you won’t have to manually input each one individually, saving you time straight away!

    +How do I access my software?

    With our web-based cloud software, there is no need to download the software. On your device open a web browser and enter your unique URL to login into your software via the internet. This reduces the requirements of your device, you’re no longer tethered to a single device and it is quicker to get started with zero downloads or installation time.

    +How long does a project take?

    As our projects are created specifically to your requirements we wouldn’t be able to estimate timescales until after the project has been scoped. Our thorough scoping process allows us to better deliver a product that will meet your requirements. This scoping process also helps identify any areas that could have been missed and allow budgets to be met if required by delivering an MVP product (minimal viable product). Once we have a fully scoped project we can estimate start dates and timescales based on studio availability.

    +Is cloud web-based software secure?

    We use standard Microsoft security best practices when developing our bespoke software. When you have hosting with us we will provide an SSL certificate, regular windows patches, network firewalls and a Web Application Firewall (WAF) which protects against OWASP Top 10. We protect your data by storing it in database servers which provide secure restricted access. We have been previously tested by a 3rd party using penetration testing for quality control and are happy to have our software tested in this manner if requested.

    +What are the advantages of bespoke software?

    Bespoke software is tailor-made to meet your business needs exactly. This means bespoke software not only will better fit your business needs now over “off-the-shelf” solutions but will be scalable and more flexible as your business grows. The reason bespoke software is more scalable and flexible comes down to ownership, as your product you have full control and can better meet your unique requirements. The downside with “off-the-shelf” solutions is that you are reliant on a 3rd party that has full control over how they want their system to work. This means there is risk involved that should be considered, and after a large investment in time and money, the 3rd party software could always change the way they work or increase prices preventing business continuity. In the short term, bespoke software can appear to be higher in costs. However, in the long run, when you take into account licensing, upgrades, user subscriptions, setup costs and further customisation bespoke almost always offers better value.

    +What are the ongoing costs?

    Once your project is complete you will require hosting to safely store your files and to make your software available online. Depending on your hosting provider you will be offered a variety of storage space, and security options, at varying speeds. We also offer support packages, starting with our ‘foundation’ support that includes system monitoring, maintaining business continuity and a dedicated client portal. You can also upgrade the support to include dedicated studio time with our ‘dedicated’ support to manage the complexities of scaling your software. The advanced support package ‘proactive’ is a cheaper alternative to an in-house developer, making SourceCodeStudio a part of your team.

    +What does MVP mean?

    MVP in regards to software means ‘Minimum Viable Product’. MVP software can be extremely useful to get a project off the ground in the quickest way possible. This allows for early feedback for future development avoiding lengthy and unnecessary work. MVP software can also help with clients who have short deadlines, small budgets or budgets that need to be broken up over time to spread the cost.

    +What is ‘cloud’ or ‘web-based’ software?

    Traditional software relies on a manual installation per device which takes time and reduces flexibility. Cloud or web-based software is software available via the internet which means it is available anywhere, on the go, from home, which increases your team’s flexibility. Another benefit of cloud or web-based software is that, as it is stored and backed up on secure servers you are less likely to suffer from downtime and data loss. Also, your software is more scalable allowing your software the room to grow with your business.

    +What is agile software development process?

    An agile software development process is an iterative approach to project management and software development that allows teams to deliver value to their customers faster, reducing unnecessary work. By working in iterations each section can be planned and results quickly evaluated to allow for a faster response time to change when required. Our agile process usually runs in 2-week sprints to create tight feedback cycles for continuous improvement. We follow the following process: Meet & plan, design (when required), code & test, release & feedback.

    +What is your delivery and payment policy?

    All projects go through a vigorous project quoting process to agree on a fixed price before work is scheduled. Any software project under £5,000 will be invoiced in full upon completion (payment terms 14 days). Any software over £5,000: 10% upon approval, 85% invoiced in equal amounts on a monthly schedule during the project and a 5% balance will be invoiced on the release of the project into our free 90-day client UAT period (payment terms 14 days). For more details read our full Terms and Conditions here.

    +What warranty and support is provided upon delivery of the final software?

    SourceCodeStudio works to the rigorous standards set by the software industry combined with quality assurance testing internally on all our products. We also provide a 3-month warranty following software acceptance. In addition, we offer a range of support packages to suit your ongoing needs. For more details about our support packages, click here.

    +Where is my data stored?

    With web-based cloud software, your data is stored on highly secure servers and accessible through a web browser. This means it doesn’t need to be manually installed or downloaded to each computer compromising security. On the cloud, your data is live which means everyone has access to the latest information. Another benefit is the data is regularly backed up reducing the risk of data loss. We can also add additional levels of security depending on the sensitivity of information including IP blocking.

    +Who owns the software?

    With all our bespoke software, once the project is completed and paid for you’ll own it. The benefit of owning the software is you can make updates and additions as your business, requirements or budget grows. However, we remain the owners of the source code, which means you do not have the right to resell the software and we can reuse the code in future projects.

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